Support and Services - Embedded Products

Performance Technologies understands every aspect of systems development - including hardware, software, integration and deployment. We offer various aspects of technical and OEM support and complete deployment services to ensure a successful product launch and an overall mutually beneficial relationship with our customers.

Trends in systems design point toward equipment manufacturers moving from proprietary platform hardware and internally developed middleware to an outsourcing model for those elements. Therefore, comprehensive support of outsourced elements becomes critical in the development and deployment of new products by equipment manufacturers.

DEVELOPMENT SUPPORT Facilitates customer’s development process. Shortens software development times. Reduces team learning curves. Helps ensure overall program timelines.

DEPLOYMENT SERVICES Supports customer during field deployment. Provides Level 2 or Level 3 support for field-deployed systems, ensuring quality support for your customers. Extended services for hardware warranty and product lifecycle management.

Performance Technologies offers a variety of standard and custom support packages to ensure customers have access to the critical resources that they need to protect and maximize hardware and software investments throughout the development, integration and deployment phases of the product lifecycle.

Development Support

Our configurable development and integration support packages help customers maximize engineering efforts and achieve time-to-market goals.

DEVELOPMENT SUPPORT FEATURE	BASIC Standard with all embedded products	SILVER Enhanced support & resources, quicker response time	GOLD Enhanced support & resources, quicker response time, training discounts	PLATINUM One hour response, dedicated account management, 24x7, training discounts
One year hardware warranty
90 day software warranty
Extended hardware warranty
Software maintenance
8am-5pm EST telephone support. Regular business days.
E-mail & Web support
Response time	Best effort	4 hours	2 hours	1 hour
Limited FAE support
24x7 support
QuickStart training			Discounted	Discounted
Repair turnaround time	4 weeks	4 weeks	4 weeks	4 weeks
Expedited repair
Advanced replacement
Dedicated on-site support
Dedicated engineering staff
OEM customization
Lifecycle management

Indicates included in package
Indicates optional/configurable feature - prices are determined based on configuration

Deployment Services

Our deployment services are intended to support the customer once their systems have entered field operation. These flexible services packages are often configured to meet the customer’s unique demands and include service elements such as:

DEPLOYMENT SERVICE FEATURE	BASIC	PREMIUM 1 Per RTU/License	PREMIUM II Site License	PREMIUM III Support Contract
One year hardware warranty
90 day software warranty
Extended hardware warranty
Software maintenance
8am-5pm EST telephone support. Regular business days.
E-mail support
Single/multiple product packages	NA	Single	Single	Multiple
Limited FAE support
System integration
24x7 support
Training			Discounted	Discounted
Repair turnaround time	4 weeks	4 weeks	4 weeks	4 weeks
Expedited repair
Advanced replacement
Dedicated on-site support
Lifecycle management

Indicates included in package
Indicates optional/configurable feature - prices are determined based on configuration

To discuss your specific support requirements and/or receive a quotation for a specific support program, contact sales@pt.com.